St Leonard’s Hospice Returns Information

Donated Goods

What if my purchase is faulty or not as described?
If your purchase is faulty, you can return the item to any of our stores within 30 days if you bring your receipt or proof of purchase.
The refund of faulty furniture items will be arranged through the furniture shop where the item is purchased. Please contact the shop for more details.

What if I have bought furniture that has been delivered and it doesn’t fit in my home?
To avoid disappointment, please measure before purchasing any item of furniture. Unless faulty, furniture can only be returned at the discretion of St Leonard’s Hospice. Where a product has been delivered and there is no fault, there will be no refund for delivery charges.

Excluding furniture and bought in goods, items can be returned to, and a refund issued from, any St Leonard’s Hospice shop, regardless of which St Leonard’s Hospice shop it was purchased from.
The return of furniture items must be arranged through the furniture shop where the item is purchased. Please contact the shop for more details.

Bought in Goods
If you have bought the item in one of our shops: If your purchase is faulty, you can return the item to any of our stores within 30 days if you bring your receipt or proof of purchase.

If you have bought the item at our Hospice Reception Shop: If your purchase is faulty, you can return the item to the Hospice Reception Shop within 30 days if you bring your receipt or proof of purchase.

Please check all new goods purchases carefully. If you change your mind about one of our new products, it may only be returned if it remains unopened in the original packaging, with ticket attached and a receipt. Our new goods range is limited so we are not able to guarantee a different style or design will be available.