Retail Facilities Coordinator/Driver – full time

Closing date: Tuesday, 30th November 2021 (12.00 noon)

Interview date: TBC


The Retail Facilities Coordinator role is primarily focused on the ongoing reactive, planned and statutory maintenance of the retail estate – ensuring all shops, the distribution centre, the retail support centre and our fleet of vans are all maintained to the required standard. The work is varied and will require both a hands on approach to completing basic maintenance tasks and the ability to organise and co-ordinate external tradesmen and contractors. In addition to working closely with the retail support team, you will also work with our Risk Management and Health and Safety team.  On occasion you will also be required to perform some driving duties. This will require you to support the network of Shop Managers by collecting goods for delivery to customers, the removal and safe disposal of waste material and the transfer of goods between the retail outlets. Willingness to help and support shop managers is vital in this role, including moving heavy items.

You should ideally have previous experience in a facilities maintenance role or have trade experience.  It is essential you have skills in building maintenance, repairs and decoration.   You will also have previous experience of driving a variety of vehicles, including larger vans.  Experience of collecting and delivering goods is desirable.  Ideally, you will possess a good geographical knowledge of York and the surrounding area for the purposes of collecting goods from donors.  You will have the ability to deal with changing priorities often at short notice.

This is a full time role working 37.5 hours per week (7.5 hours per day), and will involve weekend working on occasion.

There is a significant amount of lifting, moving and handling involved with this post. This role is physically demanding with only limited opportunities to take breaks other than designated lunch breaks.

This is a key role within the Hospice and vital to the continued success of the retail operation.  Good driving skills, excellent manual handling techniques, stamina and a good sense of humour are paramount, together with the ability to use your initiative.

There is also a requirement to assist at fundraising events which will include a minimum of one weekend event in additional to the above shift patterns. Assistance at fundraising events includes transporting and setting up stalls, gazebos/tents, banners and any other equipment.   A calm and logical approach; together with problem solving skills are required to resolve and address any customer service/dissatisfaction issues.


  1. To carry out deliveries and collections of furniture and goods over a wide geographical area, including the disposal of waste materials, as directed.
  2. Maintain a code of confidentiality in all matters relating to the Hospice and its business especially with regard to patients and donors, securely transporting any personal information.
  3. To wear at all times Personal Protective Equipment supplied by the Hospice for personal health and safety reasons.
  4. In the event of an accident, incident or breakdown be aware of the procedures to follow, including who to inform and completion of the necessary documentation and formally reporting on T100.
  5. To be responsible for day to day vehicle maintenance, to include completion of the weekly vehicle maintenance checklist and daily visual checks.  To ensure Hospice vehicles are left clean and presentable at the end of the day and ensure any vehicle defects and damage promptly are reported  in accordance with Hospice procedures.
  6. To be responsible for assessing the quality of goods collected, including furniture which will include declining donations that are unsuitable for sale and may contravene the Sales of Goods Act 1979.
  7. To assist and contribute ideas to the development of the retail division.
  8. To assist at fundraising events, shows, stalls, etc as directed by the Retail Manager or Director of Income Generation – these will include Sundays.
  9. To give due regard to the good name of the Hospice and be sensitive and courteous at all times when dealing with members of the public.
  10. To assist in the general upkeep of Hospice shop premises and fabric, including all minor repairs ie painting, wall papering, general maintenance,  which may involve minor building tasks and other similar type jobs.
  11. To assist with cleaning and gardening tasks.
  12. To be responsible for putting up, taking down, storage and transportation of tents, market stalls, awnings, banners and any other equipment, particularly for the purposes of fundraising events.
  13. To assist with the moving of furniture and other goods between shops and the Donation Centre (warehouse) on an evening and at weekends this will include Sundays.  There will also be a requirement to collect goods from donors during these periods.
  14. To assist with patient driving if required.


Retail Facilities Coordinator-Driver – Candidate Brief – Nov 2021

Application Instructions

Application Form

Criminal Records Declaration

Equality & Diversity Monitoring Form