Closing date for applications: Friday, 28th January 2022 (midnight)
Interview Date: Friday 18th February 2022
Please note this role falls within the requirement to be fully vaccinated for COVID-19 by 1st April 2022 (subject to medical exemptions).
St Leonard’s Hospice and York Teaching NHS Foundation Trust has introduced a new Community Palliative Care Single Point of Coordination (SPOC) to promote the coordination of services for those receiving End of Life care. Employed by St Leonard’s Hospice but also working in conjunction with York Community Palliative Care services, the new Palliative Care Coordinator will be required to support all services that sit within SPOC.
SPOC acts as a main point of contact for patients, carers and wider health (and care) teams within the community. The post holder will have a responsibility to effectively coordinate services and sign post appropriately as well as support essential administration tasks. Services include Specialist Palliative Care Nursing and Medical Teams, Hospice In-Patient beds, the Hospice@Home service, Marie Curie and palliative support service and General Practitioner/District Nursing service.
MAIN DUTIES AND RESPONSIBILITIES
- Act as a main point of contact for patients, carers and wider health care teams in the community setting. Triage incoming calls and initiate appropriate responses using a level of non-clinical knowledge according to protocols and individual care.
- Receive highly complex and demanding information and deal with distressing situations in a sympathetic, calm and supportive manner. Escalating issues to the correct services or other health care professionals where appropriate.
- Communicate with work colleagues at all levels, patients, carers, public and wider health care professionals.
- Act as a patient advocate and facilitator to resolve issues that may be perceived as barriers to care. Take effective actions with the relevant teams and departments to ensure seamless care.
- Required to work under pressure, concentrate and maintain appropriate attention to detail, for extended periods of time, when documenting and monitoring all aspects of patient care, in a busy office environment with frequent interruptions.
- Maintain accurate and concise records of patient contacts (paper/electronic), modifying database and systems to ensure seamless communications for the wider healthcare team.
- Provide expertise, knowledge and support for the care of specialist palliative care patients and their relatives.
- Liaise across organisational boundaries and work with staff and teams regarding issues involved in patient care.
- Undertake unexpected and demanding duties in an efficient, timely and cooperative manner.
- Utilise information resources for data entry, typing of documents/letters and monitor all aspects of patient care coordination and service delivery. Participate in the provision of training for new or less experienced staff and offer ongoing support.
- Manage the day to day administrative functions of the services e.g. arranging of meeting/diaries and incoming post. Use a degree of initiative, prioritising workload and reviewing work practices in accordance with service development.
- Take responsibility for personal development and education. Actively participating in objective setting as part of the appraisal process and development of personal development plan.