Deputy Shop Manager – Colliergate – part time (30 hours)

Closing date for applications: Monday 22nd August 2022

Interview Date: To be confirmed

Salary: £20,939 – £22,429  (actual salary £16,751.20 – £17,943.20)

Hours: 30 hours per week,  4 days over 7, including weekend working



We have an exciting opportunity for candidates with previous retail management experience or previous experience of working in the charity retail sector, to join our team. In this role you will lead, motivate, train and support a team of volunteers. Understanding the need to deliver excellent customer service at the first point of contact is essential, as is the ability to deal with changing priorities at short notice, and experience of cash handling.

As Deputy Shop Manager, you will assist the Shop Manager  in managing all shop activities, and together achieve set targets and maximise financial contribution for the Hospice.

This is a key role within the Hospice retail operation, contributing towards fundraising budgets.  Stamina and a good sense of humour are paramount, together with a creative eye, excellent display skills and innovative ideas to boost shop takings.

Basic administration and PC skills are preferable, but most importantly, is the ability to lead and motivate a team of volunteers.  A calm and logical approach, together with problem solving skills, are required.




  1. To ensure that the shop is open for its set trading hours.
  2. On days when the Shop Manager is not present, to take responsibility for donated goods and ensure proper presentation and merchandising of these to their fullest potential, including:
    • Pricing and ticketing.
    • Regular rotation of stock.
    • Security of all donated goods.
  1. To maximise income from the Gift Aid Scheme, ensuring it is operated to its full potential and within HMRC guidelines. This includes:
    • Actively promoting the scheme via the shop and the shop team.
    • Ensuring back room processes prioritise Gift Aided goods.
    • Keeping the shop team informed and motivated about the scheme.
  1. To help ensure the highest standards of customer care and services both personally and via the shop volunteer team.
  2. To take responsibility for the delivery, security, accounting, merchandising and stock-taking of bought in (new) goods on days when the Shop Manager is not present.
  3. To work with the Shop Manager to look for and implement new development opportunities for the shop on an ongoing basis.
  4. Flexible approach to work as occasionally there may be a requirement to participate in trading outside normal shop hours e.g. shop event etc. or to cover the shop by exception if the manager is required to attend a meeting off site.
  5. Occasionally, you may be required to work from one of the other Hospice’s retail outlets located in York and the surrounding area.



Candidate Brief – Deputy Shop Manager Colliergate

Application Instructions

Application Form

Criminal Records Declaration

Equality & Diversity Monitoring Form