Skip to content

Bank / Relief Shop Manager

Closing date for applications:  TBC

Salary: £11.82 per hour

Hours: Zero Hour Contract – flexibility to cover throughout the year

St Leonard’s isn’t just about the Hospice – you can find us all over the local area, with 12 shops and a donation centre supporting the work we do caring for terminally ill people and those with life limiting illnesses.

We have some ambitious plans for 2023 which will see increased activity in our Retail Transformation plan as a number of projects come through the pipeline. To help us in preparation of this, and to help ensure we keep our current operation running smoothly and efficiently at all times, we are always on the lookout for relief shop managers, and drivers, to join on a bank basis.

Our shops stock a huge variety of pre-loved items, from clothes and homewares, to books and furniture. We also have a growing online presence, and have ambitious plan to grow this income stream in the future.  Combined, the Retail operation generates in excess of £2m sales revenue per annum.

A dedicated and passionate team support the Retail operation, from Shop Managers, Deputy Managers and Retail Assistants to the Retail Support Team, including drivers,  based in our Retail Office and Donation Centre in Acomb. Every role plays a crucial part in supporting our efforts to generate funds for the care and services St Leonard’s hospice provides. Each shop is run by a manager who is supported by a deputy, a retail assistant and a team of volunteers.


Relief Shop Managers:

In this established and key role you will support the network of Shop Managers, particularly on those occasions where they are unable to work.  You will be responsible for ensuring the correct financial procedures are followed in order to comply with Hospice policies.  A willingness to help and support other shop managers is vital in this role.

You will ideally have previous retail and supervisory experience.   Experience of cash handling is essential, as too is the ability to deal with changing priorities often at short notice.

Stamina and a good sense of humour are paramount, together with a creative eye, good display skills and innovative ideas to boost shop takings.

Basic administration and PC skills are essential, but more important is the ability to lead and motivate a team of volunteers.  A calm and logical approach; together with problem solving skills are required to resolve and address any customer service/dissatisfaction issues.

If you are interested but would learn more about the role and our shops before you apply, that’s not a problem. In fact, we encourage potential candidates to come and see what we do to help them decide if this is right for them, and would be happy for you to spend a few hours with us so you can see for yourself the great work we do. If you would like to arrange a visit please contact our retail team on 01904 788777.

Full details can be found in the candidate brief: Candidate Brief Relief Shop Manager (Bank) 


If you are interested in joining us in a relief role within our Retail team, we would love to hear from you. To apply, please complete the forms below.

Application Form

Criminal Records Declaration

Equality & Diversity Monitoring Form